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RETURN POLICY

At Choyal, your satisfaction is our top priority. We are committed to providing you with high-quality products and a seamless shopping experience. Please take a moment to read our Return and Cancellation Policy to understand how we can best serve you.

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1. Return Policy:

We take great care to ensure that all our products are accurately described on our website, including details about size, color, and design. Therefore, we do not accept returns if the product you receive matches the description and specifications you selected during purchase.

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Tips for a Great Shopping Experience:

  • Double-Check Sizes and Colors: Before finalizing your order, please review all product details carefully. If you're unsure about sizing or color shades, feel free to reach out to us for assistance.

  • Need Assistance? We're here to help you make the best choice. Contact us at any time with your questions.

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2. Partial Refunds:

Your happiness matters to us, and we strive to fulfill every order in its entirety. If we're unable to deliver a specific product from your order due to unforeseen circumstances, we will:

  • Offer an Alternative: We'll suggest a similar item that we hope you'll love just as much.

  • Provide Store Credit or Refund: If an alternative doesn't suit your needs, we may offer you store credit or a refund. We'll work with you to find the best solution.

Our Promise:

  • We'll communicate with you promptly about any issues with your order.

  • We'll make every effort to ensure you're satisfied with the resolution.

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3. Cancellation Policy:

We understand that sometimes plans change. You can cancel your order within 24 hours of placing it—no questions asked.

  • How to Cancel: Simply send us an email at official.choyal@gmail.com with your order details.

  • After 24 Hours: After the 24-hour window, cancellations are not possible as we begin processing your order promptly to ensure timely delivery.

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Processing Your Cancellation:

  • Swift Action: Once your cancellation is accepted, we'll process it within four business days.

  • Prompt Refunds: We'll initiate your refund promptly and keep you informed every step of the way.

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4. Credit and Refunds:

We aim to make the refund process as smooth as possible for you.

  • Processing Time: We work to process credits to your credit card within three business days.

  • Bank Processing: Please note that your bank may take up to two additional business days to reflect the credit in your account.

  • Your Patience is Appreciated: We understand waiting can be inconvenient and appreciate your patience during this time.

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Need an Update?

  • If you have concerns about the status of your refund, don't hesitate to contact us. We're here to help!

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5. Product Specifications:

Each of our garments is handcrafted with care, making every piece unique.

  • Slight Variations: There may be minor differences in color, handwork details, and size.

  • Lighting Effects: Some items may appear slightly different due to lighting conditions or screen settings.

  • Approximate Measurements: All specifications are approximate, reflecting the individuality of each piece.

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Embrace the Uniqueness:

  • These slight variations add to the charm of owning a handcrafted item.

  • If you have any questions about a product, we're happy to provide additional information or images.

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6. Policy Updates:

We reserve the right to update or modify this policy at any time without prior notice.

  • Stay Updated: Please check our website periodically for the most current information.

  • Your Continued Support: Your continued use of our services signifies your acceptance of any changes.

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7. We're Here to Help:

Your experience with Choyal matters to us. If you have any questions, concerns, or need assistance, please don't hesitate to reach out.

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Our Commitment:

  • We aim to respond to all inquiries within 24 hours.

  • We're dedicated to providing friendly and helpful customer service.

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Thank You for Choosing Choyal!!

We appreciate your trust and support. Our team is dedicated to providing you with exceptional products and a delightful shopping experience. We look forward to serving you again soon!

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