Shipping policy
At Choyal, we are dedicated to delivering your handcrafted orders with care and precision. Please read our Shipping Policy carefully to understand how we handle shipping and delivery.
1. Order Processing and Production Time:
Handmade to Order: All our products are handcrafted after your order is confirmed. This personalized approach ensures that each item is made specifically for you with the highest quality standards.
2. Shipping Methods and Delivery Times:
Domestic Shipping (After Production Time):
Standard Shipping: Delivery within 5-7 business days after your order has been shipped.
Express Shipping: Delivery within 2-3 business days after your order has been shipped.
International Shipping (After Production Time):
Standard International Shipping: Delivery within 10-15 business days after your order has been shipped.
Express International Shipping: Delivery within 5-7 business days after your order has been shipped.
Note: Delivery times are estimates and may vary depending on your location and external factors beyond our control, such as customs delays or carrier issues.
3. Shipping Charges:
Free Shipping: We offer free standard shipping on domestic orders over a certain amount. Please refer to our website for current promotions.
4. Order Tracking:
Tracking Information: Once your order has shipped, you will receive an email with tracking details.
How to Track: Use the tracking number provided to monitor your shipment's progress on the carrier's website.
Assistance: If you have any issues with tracking your order, please contact us at official.choyal@gmail.com.
5. Shipping Restrictions:
P.O. Boxes: We do not ship to P.O. Boxes or APO/FPO addresses.
Customs and Duties: International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient. Choyal is not responsible for any additional charges that may apply.
6. Address Accuracy:
Correct Information: Please ensure all shipping information is correct at the time of purchase.
Address Changes: We cannot reroute packages once they have been shipped. If you need to change your shipping address, please contact us immediately after placing your order.
Undeliverable Packages: If a package is returned to us due to an incorrect address or failure to pick up from the carrier, additional shipping charges may apply.
7. Lost or Damaged Packages:
Lost Packages: If your package is lost in transit, please contact us so we can assist in filing a claim with the carrier.8. Delayed Deliveries
External Factors: Choyal is not responsible for shipping delays caused by carriers, natural disasters, or other uncontrollable events.
Notification: We will notify you promptly if we are aware of any significant delays affecting your order.
8. Delayed Deliveries:
External Factors: Choyal is not responsible for shipping delays caused by carriers, natural disasters, or other uncontrollable events.
Notification: We will notify you promptly if we are aware of any significant delays affecting your order.
9. Partial Shipments:
Multiple Shipments: If your order contains multiple items, they may be shipped separately as they are completed to expedite delivery.
Notification: You will receive separate tracking information for each shipment.
10. Pre-Orders and Backorders:
Pre-Order Items: Estimated shipping dates for pre-order items will be provided in the product description.
Backorders: If an item is out of stock, we will notify you and provide options to wait for restock, select an alternative item, or receive a refund.
11. Contact Us:
If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us:
Email: official.choyal@gmail.com
Customer Support Hours: Monday to Friday, 9 AM to 6 PM
Thank You for Choosing Choyal!!
We appreciate your business and are committed to providing you with exceptional service. We look forward to delivering your handcrafted order!